Are you wondering why autocomplete keeps opening upwards? Most of the time, isolated errors cause the problem. Although annoying, there are many fixes to try.

If you’d like a look at each solution in-depth, read ahead.

How Do You Fix Outlook Autocomplete Popping Up Instead of Dropping Down?

A lot of the time, a simple restart does the trick. Any minor error that’s causing Outlook to act up would be cleared. Otherwise, you can try emptying the Autocomplete cache, renaming the program’s temporary data, and even updating Windows.

As mentioned, we’ve discussed all these fixes and more below.

Solution 1: Restart Your Computer

Restarting your computer can help if you’re dealing with a minor error or glitch. We probably don’t need to tell you how to do this, but in case you’d like some help:

  • Tap the Start button
  • Click on the Power-off icon
  • Tap Restart

Hopefully the issue will be gone. If it’s not, we’ve got more fixes to try.

Solution 2:  Empty the Autocomplete Cache

Emptying your autocomplete cache can fix all kinds of OutLook problems. Don’t worry, you won’t lose any data. The program’s temporary data would just be refreshed.

Here’s what you do:

  • Open the File folder
  • Click on Options
  • Tap Mail
  • Scroll down until you find the Send Mail section
  • Select the Empty Auto-complete option
  • Uncheck Use Auto-complete List
  • Exit and then re-check the box again
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Solution 3: Update Windows

When was the last time you updated your operating system? If it’s been a while, the issue could be due to an annoying bug.

Downloading the latest firmware file will help. You need to connect to a stable internet connection first. The update can stall and take a while otherwise. Make sure you have enough room to download the firmware file too.

Here’s what you do:

  • Click on the Start button
  • Go to Settings
  • Select Update & Security
  • Click on Windows Update
  • Tap Check for Updates
  • Install any firmware file that is available

Solution 4: Update Outlook

Just like updating Windows can help, so will updating Outlook. It might have bugged out.

The process to do this is easy:

  • Open the File menu
  • Click on Account (you might see an Office Account option instead)
  • Choose the Update Options button under Product Information
  • Tap Update Now

Restart your computer. Hopefully, the issue would be gone now.

Solution: Uninstall Outlook Update

At the same time, uninstalling any Outlook updates that you’ve downloaded can do the trick. Although we’ve personally not had any luck with this, we know several users who have.

Here’s what you do:

  • Open Start
  • Type ‘Appwiz’
  • Click View Installed Updates under the Tasks menu
  • Find the update from the list
  • Tap the Uninstall button (if it’s available)

Solution 3: Rename Your Cache

Did none of the above fixes work?  Take things up a notch and rename Outlook’s cache. This would do the trick if the issue is due to a stubborn software problem.

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The process to do this is not too difficult.

For Windows Vista & 7:

  • Go to C:\Users\Username\AppData\Local\Microsoft\Outlook\RoamCache

Windows 2000 and XP:

  • Go to C:\Documents and Settings\Username\Local Settings\Application Data\Microsoft\Outlook\RoamCache

Solution: Use Repair Software

Before we move onto our last fix, we recommend using a repair software. It would wipe your system to clear whatever is causing the Autocomplete headache. There are many repair software on the market, so you might not know which to choose. We recommend EasyFix.

Here’s how you use it:

  • Go to the EasyFix website
  • Find and click on the Download button on the main screen
  • Launch the software after it’s been installed
  • Click on the I Agree button on the corner of the prompt
  • Tap Next to begin the repair process

Solution 5: Contact Outlook

Lastly, you can try contacting Outlook. The hiccup could be due to a bug that they haven’t released a patch for yet. You can contact their team in a number of ways. The best would be through email.

Fixing the Outlook Autocomplete Opening Upward Problem

The hiccup is not hard to fix, as you saw in the article. A simple solution like restarting your computer can do the trick. Most of the time, users have had luck renaming the application’s cache if nothing else was working.

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